Questions? We’ve Got Answers.
Find answers to common questions about our cleaning services, scheduling, and property support. Can’t find what you’re looking for? Our team is happy to help.
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Phone: 321-340-6413
Email: hello@maidheadquarters.com
Hours: Mon–Fri 9:00 AM – 6:00 PM · Sat 9:00 AM – 2:00 PM
Booking & Pricing
What cleaning services do you offer?
We offer Standard, Deep, Recurring, Move-In/Move-Out, and Carpet Cleaning services for residential clients. We also provide Commercial Cleaning, Property Management Turnovers, Handyman & Maintenance, and Lawn Care & Exterior Maintenance for professional clients.
How do I book a residential cleaning?
Booking is simple! Click Book Now, select your cleaning service, enter your property details, and follow the steps to submit your booking request through our online system. Explore Residential Cleaning to choose a service first.
How much does a cleaning cost?
Pricing depends on the size of your home, the type of cleaning, and any additional services requested. You can view available pricing options through our online booking system.
Can I customize my cleaning service?
Yes! You can select from available services and add-ons when booking. If you have special requests, please let us know in advance so we can review them with your cleaning team.
Do you offer recurring cleaning?
Yes. Maid Headquarters offers recurring cleaning options to help you maintain a clean and comfortable home. Contact our team or explore available scheduling options when booking. Learn more about Recurring Cleaning.
What areas do you serve?
Maid Headquarters serves Orlando, Tampa, Daytona Beach, and Melbourne, Florida, with service in nearby communities subject to availability. Contact our team to confirm coverage for your property.
Cleaning Services & Preparation
What’s the difference between Standard Cleaning and Deep Cleaning?
Standard Cleaning focuses on routine upkeep of kitchens, bathrooms, bedrooms, and living areas. Deep Cleaning provides additional attention to detailed areas such as baseboards, accessible fans, windowsills, and light switches, as outlined in our service checklist. Visit our Cleaning Checklist for a breakdown, or read about Standard Cleaning and Deep Cleaning.
Do I need to provide cleaning supplies or equipment?
No. Maid Headquarters provides the cleaning supplies and equipment needed for your scheduled service. If you have a product preference, sensitivity, or surface requiring special care, please let us know before your appointment.
Do you offer eco-friendly cleaning products?
Yes! Eco-friendly cleaning products are available upon request. Please let us know your preference before your appointment so our team can make the necessary arrangements.
Do I need to be home during the cleaning?
You do not necessarily need to be home during your appointment. Please arrange safe, authorized access with our team before the scheduled cleaning.
How should I prepare for my cleaning appointment?
We recommend clearing personal items from surfaces that need cleaning, securing valuables, providing access instructions, and making sure water and electricity are available. Please secure pets before your cleaning team arrives.
How long will my cleaning take?
Cleaning time depends on the size and condition of the property, the selected service, and any additional tasks. Our team can help you understand what to expect based on your booking details.
Can I request the same cleaner for recurring appointments?
You are welcome to share your preference with our team. We will review the request based on scheduling and cleaner availability. See Recurring Cleaning.
Policies & Peace of Mind
Is Maid Headquarters insured? Are your cleaners background-checked?
Yes. Maid Headquarters is insured, and all cleaners are background-checked. We take professionalism and customer trust seriously.
What is your cancellation policy?
We ask that customers provide at least 24 hours’ notice when canceling or rescheduling an appointment. Cancellations made with less than 24 hours’ notice are subject to a $50 cancellation fee.
What if I’m not satisfied with my cleaning?
Your satisfaction matters to us. If you have a concern about your cleaning, please contact Maid Headquarters within 24 hours of service completion. Our team will review the concern and may arrange a re-clean when appropriate.
What happens if something is damaged during cleaning?
Any damage should be reported during the cleaning appointment or by the end of the same day. Please contact our team with details and photographs, if available. Each situation is reviewed and handled on a case-by-case basis.
What should I do with my pets during cleaning?
For everyone’s safety and comfort, please secure your pets before the cleaning team arrives. Let us know in advance if there are any special circumstances we should be aware of.
Do you offer weekend cleaning?
Weekend appointments may be available by arrangement. Please contact our team to discuss scheduling.
Do you offer cleaning services on holidays?
Holiday services may be available depending on scheduling and team availability. Additional charges may apply to cleaning or other services requested on the day of a holiday. Any applicable charges will be communicated before the service is confirmed.
Commercial & Property Management
Can property managers book turnover cleaning?
Yes. Maid Headquarters works with property managers on turnover and make-ready cleaning. Visit our Property Management Services page to submit a professional service inquiry with your property details and requested scope.
Do you work with property management companies?
Yes. Maid Headquarters supports property management clients with rental turnovers, make-ready cleaning, property readiness, and other approved property services. See Property Management Services.
Do you offer commercial cleaning?
Yes. We provide commercial cleaning and janitorial services for professional environments. Contact our team to discuss your facility, cleaning requirements, and scheduling needs. See Commercial Cleaning & Janitorial.
Do you provide handyman and maintenance services?
Handyman and general maintenance services are available for commercial and property management clients, subject to the scope of work and contractor availability. See Handyman & Maintenance.
Do you offer lawn care for managed properties?
Maid Headquarters offers lawn care and exterior maintenance services for commercial and managed properties. Contact our team with your property details to discuss service availability. See Lawn Care & Exterior Maintenance.
Do you offer painting, pressure washing, or trash removal?
These additional services may be available upon request for commercial and managed properties. Availability and pricing depend on the project requirements and contractor scheduling.
How do I request an estimate for a commercial or managed property?
Complete our professional service inquiry form with your company information, property location, and service requirements. Our operations team will review the details and contact you about the next steps.
Still Have Questions? We’re Here to Help.
Whether you’re booking a home cleaning or exploring services for a commercial or managed property, our team can help you find the right next step.
Licensed & Insured · Certified Woman Owned Business
Request a professional estimate
Tell us about your property, the services you need, and your preferred timeline. We’ll review your requirements and help determine the next steps. For commercial, property management and managed-property clients. Residential customers can book online.
